Return and Refund Policy

Limited One-Year Warranty

Erie Custom Signs limited one-year warranty covers any defect due to faulty material or workmanship for one year from date of invoice. We will repair or replace the product without charge, providing it has been installed according to our design and installation specifications. Purchaser is responsible for removal and reinstallation costs of said product.
Warranty Limitations and Exclusions
None of our warranties cover damage caused by misuse, careless handling, improper installation or where repairs or alterations have been attempted by others. No other guarantees, written or verbal, are authorized by Erie Custom Signs.

Returns

Custom products are not returnable for refund. Stock items may be returned within 30 days for a full refund minus a 20% restocking fee. Returned items must not have been used and in re-sellable condition.
All Return shipping costs are the sole responsibility of the customer.

"Erie Custom Signs rocks! The signs they made for me look absolutely fabulous! I’m so grateful for their patience and flexibility during the design phase, and the quick turnaround to get my order here in time for the final inspection. They have been great to work with, and I hope to do so again in the near future." Dawn Gilman, Crystal Lake Engraving
"Erie Custom Signs did an awesome job. Thanks to Mike and the team for such prompt service. They’re now my go-to for ADA signage." Greg Haskell, Hwy 35 Signs
"The Erie team is always expedient in their responses, and they continually meet our extremely tight deadlines. Their work is of the highest quality and their customer service is top notch! We really appreciate having a fabricator like Erie Custom signs. They are always up for a challenge and continually produce our unique sign designs." Beth Geddio
Erie Custom Signs is amazing! My subcontractor received the signs ahead of schedule, which will ensure that they are installed on time. Thank you again for your assistance in this quick turnaround. I will be using your company again in the future! Brian Whitecap, Tusick + Associates Architects, Inc.

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